Refund & Return Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unworn or unused
• With original tags attached
• In its original packaging

You will also need your receipt or proof of purchase.

To request a return, contact us at support@iakam.com or 443-779-8357.

Approved returns should be sent to:

IAKAM
345 Willow Drive
Elkton, MD 21921

If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items returned without first requesting and receiving return authorization will not be accepted.

For any questions regarding a return, please contact us at support@iakam.com.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at support@iakam.com so we can evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom, personalized, or special-order products
• Personal care or beauty products
• Perishable goods, such as food, flowers, or plants
• Hazardous materials, flammable liquids, or gases
• Sale or clearance items
• Gift cards

Please contact us at support@iakam.com if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item, size, or style is to return the item you currently have.

Once your return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached, and in their original packaging. You will also need your receipt or proof of purchase.

This provision does not affect any additional rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@iakam.com.